FAQ’s

Here are some common questions about Top Choice Jamaica Tours. For any additional question or query please contact us via our contact page.

AIRPORT TRANSFERS

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What type of Transportation Do You OFFER?

We currently provide Private transportation only. We do not offer shared vehicle spaces nor public shuttles.

WHAT TYPE OF VEHICLES DO YOU PROVIDE?

For Standard Transfers we will provide a car , MPV’s, minibus , large bus or coach depending on the maximum persons on board.

For VIP Services we use Luxury vehichles the maximum capacity is 4 persons with luggages.

WHICH DAYS OF THE WEEK ARE YOU OPEN?

We currently operate all days of the week except on Fridays 6pm – Saturdays 6pm. We can however refer you to other partners who will be able to offer a similar service.

Do you provide car seats or booster seats?

Yes we do, however these are provided based on a first to reserve basis due to limited supply.

Please send us an email requesting car or booster seats and we will confirm if there is availability based on your dates and time. 

WHICH AIRPORTS DO YOU PICK UP FROM?

We currently only pickup from the Donald Sangsters International Airport (MBJ).

HOW FAR ARE YOU FROM THE AIRPORT?

We are approximately 5 – 7 minutes from the airport.

HOW DO I FIND YOU AT THE AIRPORT?

After exiting the Jamaica customs area you will enter the Transportation Hall. Make a right to exit the airport terminal through the glass doors.

This leads you outside where you will see groups of persons with signs waiting for their visitors. Your greeter will be amog this group with our TCJ Tours Sign & Logo, with the Bird as seen at the top of this page.

How soon can I make my Airport Transfer Booking?

Bookings can be made up to a maximum of a year, and a minimum of  24 hours in advance.

TOURS AND EXCURSIONS

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CAN YOU CUSTOMIZE TOURS & EXCURSIONS ?

Yes you can. Whatever combination you desire let our sales team provide the best case scenario for a fun time with our drivers.

DO YOU PICK-UP CRUISE PASSENGERS?

We currently offer Private Tours and Excursions to all group types. For Cruise Reservations we pick-up primarily from Montego Bay and Falmouth cruise ports.

Pick-up from The Ocho Rios Cruise Port is based on availability and a minimum of 4 passengers. Please contact us for all cruise reservations.

HOW SOON CAN I MAKE MY Tour Reservation?

We recommend making Tour reservations a maximum or 3 days in advance and no later than 24 hours in advance. This will help us manage our fleet and ensure your desired tours are available.

PAYMENT AND CANCELLATIONS

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What type of payments methods do you accept?

We accept all major credit cards through our booking system. Cash payments are accepted for select reservations.

WHAT IS YOUR CANCELLATION POLICY?

While we try to be as fair and accomodating as posible we understand there are situations that would require a cancellation. For Covid 19 related cancelations, our team will communicate the applicable cancelation percentage if any. 

24 hours or less: no refund 
48 hours or less: 50% cancellation fee 
96 hours or less: 25% cancellation fee 
96+ hours: full refund

COVID 19 INFORMATION

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WHERE CAN I FIND JAMAICA'S COVID 19 PROTOCOLS?

All Current and Updated COVID 19 Protocols are provided on the Visit Jamaica Website. Please visit the website link below for full details, as all policies we follow are based on the Jamaica Tourist Board.

COVID-19 Protocol Details

Where can I get Covid tested before returning home?

We understand that with the new protocols for some travelers returning home requires a negative result to be presented to the airlines. There are a few private labs which are currently doing these tests in each parish . The price range as of now is $130 – $300 usd which rapid test require at least 15 – 25 minutes before getting back your results . If you need assistance transportation or for us to contact the closest labs for you then contact us by email so that the arrangements can be made . The list will be updated as new information becomes available .

Montego Bay 

  • Microlabs Ltd –  ($150 USD) Open 7:30 am – 4 pm Mon – Sat.
    15 Humber Avenue Montego Bay St. James.
    Phone: 876-952-5628 Or: 876-979-7360
    Email: Info@microlabs.limited
    Website: www.microlabs.limited
  •  The Baywest Wellness Hospital –  (Rapid Antigen/Antibody Tests $130 USD) 24hrs operation call 2-3 hrs before making appointment.
    Montego Bay, Half Moon Shopping Village.
    Tel#: 876 615-8375 or 876 899-0570
    Please contact your airline to confirm they will accept the results.
    Email: halfmoon@baywestwellnesshospital.com
  • Omega Medical – (Whitter Village) (PCR TESTING Unavailable $300) ($150 USD Rapid Antigen/Antibody Tests) Open 9 am – 4pm Mon- Sat. Test are done on Mondays, Wednesdays and Thursdays based upon availability. Please contact your airline to confirm they will accept the results.
    Phone: 876-429-3627

Negril 

  • Omega Medical – (PCR TESTING Unavailable $300) ($150 USD Rapid Antigen/Antibody Tests) Open 9am. Test are done on Mondays, Wednesdays and Thursdays based upon availability.Please contact your airline to confirm they will accept the results.
    Phone: 876-957-3440